1. Information we collect

Information you give us

• Order and contact details — your name, email address, mailing address, phone number, and the contents of your order.
• Custom order details — measurements, photos, and notes you send us so we can build or quote a piece.
• Messages you send — the contents of emails, contact-form submissions, and text messages you exchange with us.
• Marketing preferences — whether you have opted in to email or SMS updates.

Information collected automatically

• Device and usage data — IP address, browser type, pages viewed, and referring site, collected through cookies and similar technologies.
• Order analytics — basic information about how you found us and how you moved through checkout.

Payment information

Payments are processed by our third-party payment processor. We never see or store your full card number. We receive only what we need to confirm the sale, such as the last four digits, card brand, and billing name.

2. How we use your information

• To make, package, and ship your order, and to handle returns, repairs, and warranty claims.
• To answer your questions, quote custom work, and provide customer service.
• To send transactional messages — order confirmations, shipping notices, and repair updates.
• To send marketing email or text messages, only if you have opted in, and only until you opt out.
• To operate, secure, and improve our website.
• To comply with tax, accounting, and other legal obligations, and to prevent fraud.

3. Text messaging (SMS/MMS)

How you opt in

We send text messages only to customers who have given express written consent — by entering a phone number and checking an SMS consent box on our website, by submitting a form that clearly discloses the SMS program, by texting us first, or by giving us verbal or written permission in person. Consent to receive marketing texts is never a condition of any purchase.

What we send

• Customer care and transactional messages — order confirmations, shipping updates, custom-order quotes, repair status, and replies to your questions.
• Marketing messages — new products, restocks, and occasional offers, if you opted in to marketing.

Message frequency, cost, and carriers

Message frequency varies; marketing recipients should expect no more than a few messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

How to opt out or get help

Reply STOP to any message to unsubscribe. You will receive one confirmation that no further messages will be sent. Reply HELP for assistance, or email [email protected]. You may also opt back in at any time by texting START or signing up again.

Who can see your mobile data

Your phone number and SMS consent record are used only to run our own messaging program. We share them exclusively with the messaging platform, aggregators, and carriers that transmit the messages on our behalf — never with advertisers, data brokers, affiliates, or any third party for their own marketing.

4. How we share information

We do not sell, rent, or trade your personal information. We share it only with service providers who need it to run the business, and only for that purpose:

• Payment processors — to take payment securely.
• Shipping carriers and fulfillment tools — to deliver your order.
• Website, email, and SMS platforms — to host the site and send the messages you asked for.
• Accountants and legal advisors — where required to run or defend the business.
• Authorities — when required by law, subpoena, or to protect someone's safety or our legal rights.

If the business is ever sold or transferred, customer information may transfer with it, subject to this policy.

5. Cookies and tracking

Our website uses cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the site may not work correctly if you do. We honor Global Privacy Control and similar browser-level opt-out signals where required by law.

6. Your choices and rights

• Email — click unsubscribe in any marketing email, or email us and we will remove you.
• Text messages — reply STOP to any message.
• Access, correction, and deletion — you may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we will respond within the timeframe required by applicable law.
• No sale of personal information — we do not sell personal information, so there is nothing to opt out of.
• Non-discrimination — exercising any of these rights will never affect the price you pay or the service you get.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act or the Montana Consumer Data Privacy Act. We honor those rights for everyone who asks.

7. Data retention and security

We keep order records for as long as needed to honor our lifetime repair guarantee and to meet tax and accounting requirements. Marketing contact information is kept until you opt out. SMS consent records are retained as long as required to document your consent, and afterward as needed to prove compliance.

We use reasonable safeguards to protect your information, including encrypted connections and limited access. No system is perfectly secure, and we cannot guarantee absolute security.

8. Children's privacy

Our website and messaging program are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

9. Third-party links

Our site links to other websites, including our tannery and social media accounts. We are not responsible for their privacy practices — read their policies before giving them information.

10. Changes to this policy

We may update this policy as the business or the law changes. When we do, we will revise the "Last updated" date at the top of this page. Material changes to how we handle text messaging will be communicated to SMS subscribers before taking effect.

11. Contact us

Questions about this policy, or about the information we hold on you: