1. Orders and made-to-order work

Since most things are custom made, they are made to order. Placing an order is an offer to buy; the order is accepted when we confirm it and begin work. Orders are fulfilled in the sequence they are received.

Lead times

Depending on the number of orders in the queue, wait times can run one to two weeks before an item ships. Once a piece is finished it usually ships within two days of completion. We will keep you posted along the way.

Leather availability also varies with supply and demand, and hides can sometimes take weeks to reach us. If a material delay affects your order, we will tell you as soon as we know.

Natural variation

Because pieces are cut from natural hides, no two products look the same. Natural coloring and markings make each piece unique. Photographs and color swatches on the site are approximations, not exact matches — variation is a feature of the material, not a defect.

Custom orders

Custom work is quoted individually and confirmed before we cut leather. We may decline or cancel any order — for example if a material is unavailable or a request isn't something we can build well — and we will refund you in full if we do.

2. Prices and payment

We accept Apple Pay, Google Pay, and major credit cards — select your payment option at checkout.

• All prices are in U.S. dollars and may change without notice, but the price shown at checkout is the price you pay.
• Payment is due in full at checkout and is handled by our third-party payment processor. We do not see or store full card numbers.
• You are responsible for any applicable sales tax, and for customs duties or import fees on international orders.
• If a price or product description is posted in error, we may correct it and cancel any affected order with a full refund.

3. Shipping and delivery

Depending on your location, we ship via USPS Priority Mail or UPS Ground — we choose based on shipping time and cost. You will be notified when your order ships and given a tracking number.

Shipping estimates are estimates, not guarantees. Risk of loss passes to you when the carrier takes possession. If a package is lost or damaged in transit, contact us and we will help you file a carrier claim and make it right.

4. Refunds and exchanges

Because nearly everything is made to order, all sales are final. That said, we want you to be happy with what you carry. If there is a malfunction or failure in a piece we made, we will offer a complete refund or exchange upon return receipt and inspection.

If you have questions or concerns about anything at all, let us know at [email protected] — we will be happy to work with you.

5. SMS/text messaging terms

Program description

Awl & Hide Leather Co. operates a text messaging program for customer care and, for those who opt in, marketing. Messages may include order confirmations, shipping updates, custom-order quotes, repair status, replies to your questions, and occasional news about new products or restocks.

How to opt in

You consent to receive text messages by entering your mobile number and checking the SMS consent box on our website, by submitting a form that discloses this program, by texting us first, or by giving us written or verbal permission. Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message frequency and cost

Message frequency varies based on your activity and the messages you opted in to; marketing subscribers should expect no more than a few messages per month. Message and data rates may apply according to your plan with your mobile carrier. Awl & Hide does not charge for the messages themselves.

How to opt out

Reply STOP to any message from us to cancel. You will receive a single confirmation message, after which we will send no further messages to that number unless you opt in again. You may also email [email protected] to be removed. To resume, text START or sign up again.

How to get help

Reply HELP to any message, or email [email protected].

Carriers, delivery, and eligibility

• Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered.
• Supported carriers may change without notice, and carriers are not required to support the program.
• You must be at least 18 years old, and the account holder or an authorized user of the mobile number you provide.
• You agree to notify us if you give up or change that number, so we do not message its next owner.

Privacy

Your mobile number and consent record are used only to operate this program. They are shared only with the messaging platform, aggregators, and carriers that transmit messages for us — never with advertisers, data brokers, or affiliates for their own marketing. See our Privacy Policy.

6. Product care and your responsibility

Leather goods need occasional care: keep them reasonably dry, clean them with a damp cloth, and condition them once or twice a year. Damage caused by heat, solvents, machine washing, or long-term neglect is not a malfunction and isn't covered under Section 4.

7. Intellectual property

The Awl & Hide name, logos, product designs, photography, and site copy belong to Awl & Hide Leather Co. You may not copy, reproduce, or use them commercially without our written permission. You keep ownership of anything you send us, but you grant us permission to use photos or reviews you share with us for our own marketing unless you tell us otherwise.

8. Acceptable use of the site

Don't use the site to break the law, interfere with its operation, scrape or resell its content, submit false information, or attempt unauthorized access. We may suspend access or cancel orders if you do.

9. Disclaimers and limitation of liability

Our products are covered by the refund and exchange terms described above. Beyond that, the website and its content are provided "as is," without warranties of any kind, express or implied, to the fullest extent permitted by law.

To the extent permitted by law, our total liability for any claim relating to a product or these Terms is limited to the amount you paid for the product in question. We are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow these limitations, in which case they apply only as far as the law allows.

10. Governing law and disputes

These Terms are governed by the laws of the State of Montana, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Montana, and you and we consent to that jurisdiction. If any provision of these Terms is found unenforceable, the rest remains in effect.

11. Changes to these Terms

We may update these Terms as the business or the law changes. Changes take effect when posted, and the "Last updated" date above will change. Material changes to the SMS program will be communicated to subscribers before taking effect. Your continued use of the site or the messaging program means you accept the current Terms.

12. Contact us

Questions about these Terms, an order, or our text messaging program: